Delivering Superior Aftermarket Services for a Leading Imaging Technology Provider

Our client is a global leader in digital imaging products for the consumer market. It offers advanced imaging technology products and solutions used by businesses and professionals across the globe.

  • The Challenge

    The client’s retailers sent their orders manually in the absence of a web-based automated system. Their Oracle iStore deployment did not solve these challenges:

    • Labor-intensive order entry process
    • No provision to publish discounts and promotion information to customers
    • Lack of real-time view of product availability
    • Cumbersome order tracking process
  • The Solution

    Virtusa developed a new web-based self-service solution. The focus was on improving responsiveness and providing a rich GUI experience for order entry tracking. The solution enabled

    • Simplified order management, with the ability to target the right promotions to customer
    • Automated order monitoring to reduce time
    • Complete visibility of the ordering and tracking process aimed at large distributors
  • The Results

    The solution, aimed at delivering exceptional aftermarket services, improved customer and dealer relationships while delivering measurable benefits:

    • Higher sales – Promotions and discounts targeted at specific segments are effective and provide the best bargains for customers, improving overall sales
    • Lower TCO by integrating with any ERP
    • Added to bottom-line growth by delivering lower cost per transaction

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