Success Stories

Human touch for banking

Our client, one of the largest banks in the world, was looking for a partner who could effectively manage global business applications covering market and security services, trade and treasury platforms and finance & private banking. There were stringent SLAs to be adhered to and the client was looking for a partner who could also provide increased efficiency on a year on year basis

With Virtusa’s global delivery model, streamlined processes and innovative tools and techniques, the client did not have to look any further.

  • The Challenge

    Key challenges that the customer was facing included:
    1. No alignment between IT and business
    2. High operation costs
    3. No governance and tracking mechanism
  • The Solution

    1. Managed services approach with the core team experienced in BFS domain
    2. Proactive monitoring of production environment and batch jobs with ITRS (Geneos) and other monitoring tools
    3. Heavy use of tools for proactive incident management, report automation, log analytics and SLA compliance
    4. Streamlined processes and developed run books, documenting end-to-end sequence of activities
    5. Proactively created a web based Project Health Dashboard which allows client to get up-to-date status of alerts and productions issues
  • The Benefit

    1. 40% increase in efficiency
    2. 60% reduction in alerts
    3. 44% reduction in the number of tickets