Virtusa / End to End IT Infrastructure Managed Services for a leading American Law media firm
End to End IT Infrastructure Managed Services for a leading American Law media firm

Virtusa developed and delivered a tailored remote infrastructure management solution for a leading American Law media firm. The scope also included multiple transformation initiatives.

Virtusa’s Digital infrastructure services designed the solution with risk free transition plan; delivering uncompromising 24x7x365 support.

  • The Challenge

    The Key challenges faced by the client include:

    Lack of standardized runbooks

    Low productivity and visibility into operations

    Proactive round the clock monitoring and management missing

  • The Solution

    To address client’s requirement, Virtusa worked hand in hand to understand the underlying infrastructure and then built the solution on top of it.

    • Customized transition plan with emphasis on client’s processes and aligned Virtusa resources with the expectations of the client
    • 24x7x365 support team with joint responsibility of monitoring and service desk
    • Resolver group support for dedicated towers like Server (Windows, Unix etc.), Messaging, Networking and Storage
    • Involved with customer to understand the underlying infrastructure, ticketing patterns and inter-dependence between applications and infrastructure
    • Developed standardized Runbooks across all the towers
    • Trend analysis to highlight production problems
    • Extended support during customer marketing activities across all the towers, including disk space, network ports and bandwidth allocation, managing end user devices etc.
  • The Benefit

    Virtusa successfully delivered the solution with visible improvements. Also, multiple transformation programs were taken up to serve the long-term goal of the client.

    • 9/10 Customer Satisfaction Index
    • 10/10 Net Performance Score
    • 7 Transformation Programs
    • Transformation Programs
    • Datacenter Consolidation & DR on the Cloud
    • Exchange 2010 to Office 365
    • Self Service / Automation
    • Hybrid Cloud Adoption
    • THQ to SNOW
    • Asset Monetization
    • VDI adoption