Today, every successful organization aims to increase retention and sales through customer loyalty. Customers are smarter than ever before and they care about the service they receive. A satisfied customer means more business, so fostering a better customer experience and streamlining multiple interactions with customers is a key to achieving this goal.
Chatbots and messaging apps can increase communication efficiency between a business and its customers.
At Virtusa xLabs, we offer a series of chatbot solutions for various use cases in banking and insurance sectors. We implement these solutions using both on-premise and cloud-based API options.
For the banking space, we created Alicia, an intelligent customer companion Facebook messenger bot for transactional activities such as balance/money transfer, payment of bills, and booking. The bot answers queries, provides information, and transacts on your behalf.
MyBank is a retail banking accelerator that performs several activities, such as account opening, fund transfers, photo bill pay, and check deposit on the mobile app platform, among others.
Ask Sara is a virtual personal risk advisor that finds a perfect insurance policy seamlessly and naturally through an interactive chat interface. Solutions can be extended to suit loan and mortgage offerings as well.
Captain is a cognitive digital assistant to accelerate the onboarding process and provides seamless connections to individuals and systems.
Benefits
- Increase customer loyalty and satisfaction with enhanced engagement efficiency
- Improve operational efficiency by handling a large volume of inquiries simultaneously
- Improve your organization's customer analytics and data collection to adjust responses and processes accordingly
- Provide seamless 24/7 customer interaction
- Reduce overall customer support costs