Digital technologies present an opportunity for banks to rapidly innovate and deliver a customer experience that differentiates them from the rest. Browser-based ATMs, one such innovation, help banks transform the ATM experience, giving customers the much-needed DIY (Do-it-Yourself) option.
According to JLL Research, the number of bank branches in the US alone has declined drastically and it predicts a further decline of 20% by 2027. At the same time, the growth of ATM installations worldwide has slowed down from a CAGR of 9.9% (between 2010 to 2015) to a CAGR of 4% (between 2015 to 2020).
Banks have started focusing on modernizing their traditional branches and setting up proxy branches. They are also considering traditional ATMs as an alternative channel for sales and a marketing channel that can help them derive new revenue streams and offer tailored services to their customers.
Smart ATMs would not just dispense cash, but also provide customers with possibilities that include:
- Buying tickets for events and flights
- Checking KYC and opening a new bank account
- Recharging travel and gift cards
- Sending money to friends
- Utility bill payments
Virtusa’s award-winning Smart ATM solution
Helping banks deliver unmatched customer experience while substantially reducing implementation time.
Our solution enables banks to strike the right balance between in-branch and digital services for customers, thus unleashing the potential of digital banking and enabling them to accelerate their customer journey.
- Secure biometric access with mobile authentication
- Personalized contextual dashboard
- Remote teller assistance for complex transactions
- Image-enabled deposit
- Online and video assistance
What differentiates our Smart ATM solution
Virtusa’s Smart ATM solution enables banks with:
- NLP-enabled ATMs to interpret voice commands
- Touch screen interface offering seamless experience
- Cross-channel marketing and sales enablement
- Unparalleled customer experience management
- Innovative new business models’ creation
Speak to an expert
Learn how Virtusa’s Smart ATM solution can help transform your bank’s customer experience.