Innovative Digital Transformation Technologies for the Restaurant Industry

Virtusa / Travel & Hospitality / Restaurants

The more locations a restaurant has, the more difficult it is to maintain a consistent customer experience. Customers have high standards and expectations when it comes to food quality and delivery, and if disparities in quality and service exist in different locations across a franchise, then that restaurant’s brand will take a hit. At the same time, restaurants also need to find ways to introduce new products to market to stay competitive without alienating any of their existing customer bases.

We have over two decades of experience helping the restaurant industry enhance their end-customer experience, improve top-line revenue, and optimize their operational expenditures by leveraging new and innovative technologies. Our solutions unify your brand, create customer loyalty, and provide extensive visibility into your operations.

Our experience with digital transformation expertise helps accelerate product innovation across the supply chain.

Guest Experience

Deliver seamless and consistent experiences across touch points

Guest Experience

Our agile solutions enable superior guest experience through automation and digitization. We support end-to-end processes that will take your brand to the next level. With information and access at their fingertips, guests are expecting a consistent level of experience during research, booking, arrival, and throughout the stay.  Brands that are reactive are no longer appealing to the demands of millennial travelers. Our software solutions can empower your team members to provide a 5-star guest experience

Customer Loyalty and Rewards

Retain customers and improve ROI

Customer Loyalty and Rewards

Our customer loyalty and rewards solution helps hospitality organizations with a dedicated focus on acquiring new customers and increasing market share.  ROI is the core metric for justifying digital marketing spend. Our loyalty and rewards solution helps enterprises ensure that customers are engaging with the brand and returning, which is critical to future growth.  Within hospitality, segment disruptors like AirBNB and TPI’s such as Expedia, Priceline, and Booking.com are constantly challenging brands to engage and retain their guests.

Travel System Modernization Solutions

Accommodate new and innovative technologies

Travel System Modernization Solutions

Our travel system modernization solutions help transform your organization digitally. Rolling out new business models requires agile core processing systems and a robust platform to enable new product innovation. We partner with global organizations to re-imagine large, inflexible systems by introducing new technology and operations to reduce inefficiencies, leakages, and improves compliance. We optimize, standardize, and modernize processes and applications to improve the overall experience between customers and staff.  We are a market leader offering repeatable framework and business capability models in areas such as:

  • Web and mobile sites
  • PMS and POS systems
  • Central reservations and booking engine integrations
  • Analytics, and optimization.

Our business transformation consultants understand the technologies and capabilities of the solution providers serving the industry and deploy the disruptive thinking required to help you achieve your innovation objectives.

Digital Strategy and Transformation

Re-imagine digital transformation

Digital Strategy and Transformation

Our digital strategy and transformation expertise offers the consulting and technology solutions you need to dramatically improve the guest journey from research to arrival to loyal return.  We create intuitive solutions that empower customers, brands, and their service representatives to interact seamlessly across channels and devices.

We have partnered with leaders such as Adobe and Salesforce.com to create customer-centric, SaaS platforms and aim to deliver seamless digital experiences. Our digital transformation solutions include:

  • Millennial and digital strategy (leveraging our Digital Lab)
  • Customer experience
  • Mobile and social listening
  • Gamification
  • Digital marketing, and analytics

Analytics and Data Management

Manage data across all leading and open-source tools

Analytics and Data Management

Our analytics and data management solution helps dramatically improve business intelligence by integrating your data to drive new understandings and develop deeper insights. We’ll help leverage powerful predictive models to put cloud-based, multi-dimensional data to work for you.

Whether it is addressing data lineage and data strategy, big data and analytics, business intelligence, data governance, or building your data lake, we will be your trusted partner. We have engineered many data management solutions in the industry with expertise across all the leading and open-source tools.

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