Achieving profitability and superior customer experience through transformation

High-tech manufacturers are facing challenges because of growing customer demands for faster product launches and are thus compelled to look for ways to improve their sourcing strategies. In a bid to reduce cycle time for new product introduction and other complex business demands, companies are looking to adopt digital technologies such as industrial internet, IoT-driven solutions, cloud-based solutions, and analytics-driven customer insights. Such changes require efficient and responsive supply chains to build and maintain a competitive edge. At Virtusa, we have over two decades of experience in sectors such as semiconductor manufacturing, contract manufacturing, computer manufacturing, office equipment and imaging devices manufacturing, and medical equipment manufacturing.

Virtusa’s manufacturing practice offers business solutions and consulting that will have an impact on business outcomes with a focus on productivity and customer experience.

Improving Supply Chain Efficiencies

Significant cost reduction through digital transformation

Improving Supply Chain Efficiencies

Our supply-chain solution strategy supports even the most advanced production lines. Instead of focusing on cutting costs, we help you implement solutions that foster revenue growth and monetize fulfillment and distribution operations. By helping you design and operate smarter supply chains that optimize your inventory and asset utilization, we make your supply chain operations more transparent, leading to positive customer satisfaction and financial success. Other features of our supply chain strategy include providing an omnichannel customer experience and enhancing organizational responsiveness through network resiliency.

Aftermarket Services

Achieve a competitive edge with aftermarket services

Aftermarket Services

Virtusa’s aftermarket solutions enable manufacturers to increase revenue and service base. We help manufacturers achieve business advantages on repairs, upgrades, reconditioning, inspections, and day-to-day maintenance, technical consultation, and training. With our solutions, you can overcome a myriad of challenges, such as multiple SKUs and inconsistent demand across product lines, that severely affect aftermarket service strategies.

Omnichannel Customer Experience

Single platform delivering seamless and consistent experience across touchpoints

Omnichannel Customer Experience

Our omnichannel strategies help improve customer retention. We deliver in-store personalization and sophistication by integrating digital and physical experiences. Customers shop using multiple channels, such as brick-and-mortar, online, and mobile, and manufacturers, retailers, and distributors alike have to ramp up their omnichannel strategies to keep their customers coming back. A seamless experience is the basic demand now. Because of the traditional channel-centric inventory silos, delivering a unified experience is quite challenging. With customer loyalty waning, immediacy, personalization, and accessibility should be your top priorities.

Prescriptive Maintenance Solution

An integrated desktop and mobile solution providing a unified view of otherwise disconnected systems.

Prescriptive Maintenance Solution

Virtusa’s prescriptive maintenance solution, built on the Pega platform, is a fully integrated back-end system. To front-end users,  it makes daily work life easier and provides faster outcomes. We understand the mobile offline capabilities that are critical to everyday business users. With our solution, you can address production facility problems like machine breakdown, delayed resolution of issues, poor product quality, and dissatisfied clients, thereby improving productivity.

Field Service Management

Pega-based integrated solution to manage end-to-end process

Field Service Management

Field service management is a Pega-based solution that improves productivity, efficiency, and customer satisfaction. It’s an integrated mobile workforce that manages the whole process from the first call to the final resolution, minimizing delay. Assigning tasks and monitoring and controlling service technicians have become complex tasks because of unpredictable changes, miscommunications, delays, and incorrect information. Our solution addresses these challenges and improves overall business performance.

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Virtusa Corporation
132 Turnpike Road
Suite 300,
Southborough, MA 01772