Virtusa / Healthcare / Providers & Health Systems
Wearables, IOT and Digital Health Contain Costs While Enhancing Quality of Care

Health care services such as remote monitoring, diagnostics, medical devices, wearables and patient alerts facilitate preventive care and better healthcare outcomes. With the increasing adoption of digital and mobile platforms by patients worldwide, these services are expected to experience significant growth through the year 2020. They enable industry players to successfully cater to a wider patient base and drive down costs by enhancing efficiencies, care delivery, and patient compliance. Success in this highly complex market hinges on leveraging technology to enhance business agility, develop customer-centric care strategies, and ensure in-depth patient engagement.

Virtusa offers a full range of Mobile and IOT wearable solutions including our award-winning Hope solution for patient scheduling which integrates consumers, payers, and providers capturing information that is gained through a mobile interaction as well as information gained from sensors on medical devices, wearables or other IOT components that can be leveraged for care management, analytics or other business use cases.

Our comprehensive solutions encompass design and implementation services and adopt a flexible and scalable approach

Provider Lifecycle Management

A disruptive platform that modernizes all aspects of a provider’s complex provider management capabilities

Provider Lifecycle Management

For providers, managing a vast Provide Network effectively is not only critical but a strategic differentiation in today’s competitive environment. However, health systems today have limited provider management capabilities. They’ve stitched together legacy applications, manual processes, and error-prone point-solutions that create long onboarding times and causes major data quality issues.

Virtusa’s unified Provider Lifecycle Management solution – with capabilities supporting Prospecting, Contracting, Credentialing, System Setup, and Servicing – can help Health Systems dramatically reduce their operational costs and improve overall satisfaction. Using emerging technologies in Robotics and AI, the PLM platform reduces a health system’s overall Provider onboarding time by 50%. All business-critical components are integrated together on an intelligent business process management platform, significantly cross team efficiencies. Our Industry leading Smart Credentialing functionality leverages Robotics to gather and validate data from Primary Sources, reducing manual efforts by >80%. The platform automates over 90% of the manual steps related to processing of 100s of provider updates.

Patient Contact Center

A Customer-Centric platform that enables a superior customer experience for its patients

Patient Contact Center

Health Systems are continuing to witness an influx of digitally savvy patients who are demanding quality services and transparency of information. Patients are freely switching hospitals and providers, and inquire about their services. However, health systems face several challenges in providing an exceptional and consistent customer experience due to the prevalence of inflexible legacy systems that are rigid and not integrated. Also, patients expect information across multiple channels and expect it to be consistent.

Virtusa’s Patient Contact Center Solution is a Customer-Centric Engagement Platform that provides a 360-patient view. Utilizing the latest emerging capabilities around chat bots and robotics, information is easily accessible to CRSs looking to serve patients and other key stakeholders. This innovative platform helps organizations reduce average call handle times, reduce CSR training times, increase first call resolution, and improve call wrap-up times.

HOPE

Driving a Connected Health Experience between Patient, Provider, and Health Plans

HOPE

The Healthcare industry is experiencing a steep technology adoption curve as consumers are quickly embracing the opportunities that digital offers. From social media to mobile apps, wearables, and smart devices, customers have several choices available. At the same time, providers, payers, and life sciences companies are digitally transforming themselves to provide a seamless customer experience. Still, the overall customer journey remains fragmented.

Virtusa has built HOPE to answer these challenges. Leveraging its digital innovation capabilities and coupling them with the features of the IBM Watson Cognitive Platform, Virtusa built HOPE, as an intuitive, integrated, and connected platform powered by artificial intelligence (AI). HOPE provides seamless collaboration among patients, providers, and payers, while fostering self-service and addressing gaps in the patient journey. HOPE also provides an easy-to-use, guided experience that helps users navigate the patient lifecycle from enrollment to recovery and beyond. With Hope, patients can track their health, receive prompt medical advice and recommendations, get medicines replenished, and be provided with insights about their lifestyle patterns by their respective health centers and payers.

Healthcare Analytics

Turn healthcare data into actionable insights to improve health outcome and improve consumer experience

Healthcare Analytics

Healthcare continues to be a market where there is an abundance of data – from medical records, to wearables and sensors, to patients and their social footprints – yet the industry lacks the ability to capitalize on this data, improve customer engagement or experience, or significantly improve health outcomes for its members/patients.

Virtusa’s Healthcare Analytics practice is focused on building an ecosystem to transform raw data into actionable insights. With over 2000+ associates focused on delivering Consulting, Implementation and Data Migration services, we have over 20 years of experience in Healthcare. Our focus is to position Data Transformation for business growth and advancing competitiveness through Consulting & Co-Innovation, Enabling Agility in Data Platforms, Lowering Cost through a “Factory Model”, Driving outcomes through AI & Cognitive, and delivering Industry specific solutions for differentiated experiences. Our analytics offerings straddle across the maturity continuum from descriptive, through predictive and prescriptive to real-time, cognitive to support decisions that increase value for both company and customers.

Robotic Process Automation

Bring together AI, cognitive technologies and automation to automate processes and improve efficiencies

Robotic Process Automation

Manual processes and segregated,legacy systems are usually at the center of rising operation costs for healthcare organizations. From Sales & Marketing, to Provider Network Management, to Claims and Customer Service, there are an abundance of areas that would benefit signification through the application of robotic processes.

Virtusa’s Robotic Process Automation solutions align digital workers with your knowledge workers to significantly reduce costs while improving satisfaction from providers, members and third parties. Our solutions automate mundane and repetitive tasks on a 24 X 7 basis to ensure your knowledge workers have the information needed for provider onboarding, claims adjudication, customer service eliminating bottlenecks and latency experienced by manual tasks. We architect process automation as an enterprise solution so that it fosters reuse and can handle data ingestion, lookups to legacy systems, document aggregation and other functions across the value chain. We do this through short-duration projects without disrupting existing systems and processes, to maximize your ROI.

Digital Asset Management

Anytime, anywhere, any device availability of your digital assets

Digital Asset Management

404 Page Error? File not found? Content Syndication Error? Not everyone has cracked the digital asset management code. Yet, healthcare enterprises, being the primary sources of vast amounts of information available from medical records, wearables and sensors, patients and their social footprints, are publishing content at a mind-numbing pace. With the sheer quantum of digital assets to be managed, it is easy to lose sight of the big picture and get lost in the chaos. Managing these digital assets is more than just creating storage repositories.

Virtusa, in collaboration with leading enterprise content management partners, strengthens your brand by accelerating adoption of AEM Assets. We bring the power of AI to assets with the Adobe Sensei’s smart tagging, which augments search capabilities of AEM by automatically adding relevant tags to assets. We are global. No matter your time zone or continent, you’ll have access to our Adobe experts worldwide.

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Virtusa Corporation
132 Turnpike Road
Suite 300,
Southborough, MA 01772