Banks delivering better customer experiences

Virtusa / Digital Process Automation / DPA – Banking and Financial Services

Banks and financial services companies today are looking for newer, more effective ways to win customers, serve existing customers better and retain them longer. It is, therefore, necessary to invest in solutions that enable them to deliver in line with evolving customer expectations while also improving profitability.

Innovation through digital technologies will help companies offer higher personalization and enhanced agility to meet customer demands. By leveraging solutions based on automation, IoT, cloud etc., banks and financial institutions can stay on top of the changing business world and achieve better business outcomes.

Risk Management Solution

Tackle compliance and risk management challenges with our PEGA based solution.

Risk Management Solution

The environment for financial service firms is constantly evolving. Current and proposed changes to the regulatory framework and higher costs of capital have forced our clients to evaluate their business models. At the same time, our client’s shareholders are demanding that firms produce higher profits with fewer employees and associated costs. In the post financial crisis world, banks and other financial intermediaries are impacted by multiple new regulations and new acts. To compete successfully in this environment, financial services firms need to execute on a customer-centric Digital strategy and have an ability to provide Omni channel high touch service through efficient operations. This requires a unique end-to-end approach, a combination of business and IT consulting that is scalable and adaptive to various customer needs and channels allowing them to deliver the right services to the right customer at the right time. These challenges demand an integrated approach to managing opportunities and business risks. to be added

  • End-to-end rules framework
  • Results analysis
  • Model and scenario management
  • Automation

Customer Lifecycle Management

Helping banks and financial services firms accelerate business transformation

Customer Lifecycle Management

As banks and financial services firms digitize their processes with the customer lifecycle management solution, they face challenges in accelerating implementation, reducing cost of quality and creating a defect-free and always available application.

PEGA CLM helps banks and financial services firms accelerate their business transformation in accordance with Virtusa’s test automation capabilities, agile delivery methods and functional and domain expertise

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