Digital Solutions

Virtusa / Communications / Digital Solutions

We help tap the opportunity to reimagine the future beyond connectivity with connected experiences across customer touchpoints and services, digitalized operations, and business models to drive exponential growth and time to market.

Solutions

Digital Self Care

Empower customers to self-install, test, diagnose and resolve issues with our AR and AI-powered chatbot integrated with APIs

Subscriber 360+

 Improve engagement with a dynamic, unified view of subscriber profile with micro-segmentation, providing predictions and recommendations on customer ARPU, CLV, churn, NPS, and customer satisfaction index.

Interactive Retail

Improve buyer journeys using an AI-driven conversational digital wall with facial recognition, lift and learn, and product simulation features

Billing Automation

Ensure efficient billing by integrating multiple billing systems, automating reconciliations, and providing an interactive and visually (video) enhanced experience

Location-based Marketing

Drive customer loyalty by providing contextual, real-time, targeted offers across brands and campaigns using a cloud-based CSP platform that integrates with multiple retail brands

Digital Marketplace

Access the best of solutions pre-integrated with digital providers, and adjacent marketplace players for single identity, product bundles, and offers

Next-Gen Contact Center

Offer superior customer service with insights-driven operations and smart business widgets with our cognitive compute-based contact center solution

Digital Experience Layer

Enable consistent omnichannel experience and seamless handoffs across customer touchpoints using our unified platform with standard microservice APIs

Intelligent Business Process Automation

Automate 60+ processes across the contact center, billing, network rollout, network operations, service, and order fulfillment operations
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Virtusa Named as a Visionary in the 2020 Gartner Magic Quadrant
for IT services for Communications Service Providers, Worldwide

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