Customers on voice and data platforms keep growing exponentially. Are your back-office processes struggling to catch up?

Back office teams in the telecom and media industries need to cope with an increasing number of customers and a growing volume of transactions. Operations teams often perform highly-manual activities and rely on numerous custom-made processes, discrete applications, and data sources that are not integrated. Since most of the work is highly rule-based, there is incredible opportunity to automate manual, repetitive work.

Robotics is very helpful for integrating the multiple systems used for customer transactions, automating the extraction of information from multiple data sources, and compiling them. Cognitive solutions help automate simple transactions with customers and optimize the resolution of complex ones. Unstructured content in documents and chats with customers can be processed without manual intervention and service efficiency can be improved.

Our suite of robotic automation solutions helps reduce operational costs and manual effort for telecom and media back office processes and helps bring efficiency to operations.

Intelligent Automation for Telecom Billing Management

Reduce billing discrepancies and optimize manual effort

Intelligent Automation for Telecom Billing Management

Accelerate the resolution of  any billing discrepancies and improve revenue assurance with intelligent automation. Utilize machine learning to extract information from multiple, semi-structured data sources and use robotics for reconciliation processes to improve accuracy rates.

Intelligent Automation for Service Assurance

Automate service assurance tests and diagnostics

Intelligent Automation for Service Assurance

Deploy robotics across your service infrastructure and ensure consistent service availability with continuous testing, tracking, and automated incident resolution

Intelligent Automation for Telecom Call Center Processes

Optimize the customer service spend

Intelligent Automation for Telecom Call Center Processes

Reduce the manual intervention required to resolve telecom customer service queries with a virtual workforce of smart robots that can understand customer language, take action on simple queries, and route complex queries to experienced operators. Reduce the spend on operator recruitment and training and build a scalable smart operations center.

Reduce Manual Effort in the Order-to-Fulfillment Process

Smart and scalable order management

Reduce Manual Effort in the Order-to-Fulfillment Process

Accelerate turnaround time for order processing with a cognitive engine to process order emails and extract unstructured information. Our solution also uses bots to integrate with order management systems to achieve end-to-end automation of order management workflows.

Purchase-to-Pay Process Transformation

Achieve high levels of efficiency in invoice processing

Purchase-to-Pay Process Transformation

Leverage the power of machine learning to process invoices in multiple formats and extract information from them. Eliminate the maker steps in a purchase-to-pay process and achieve a faster turnaround time in your payment process.

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Virtusa Corporation
132 Turnpike Road
Suite 300,
Southborough, MA 01772