Despite its popularity, cruise tourism faces a number challenges in attracting new customers and retaining the old ones. There is a number of ways that cruise tourism firms can increase demand, such as offering more personalized and luxurious guest rooms and providing more onboard experiences and offshore excursions. However, the addition of these elements does increase costs and poses a threat to the goal of increasing the bottom line. Cruise tourism firms need to invest in long-term solutions that are built for change in order to keep costs low and attract and retain and grow their customer base.
Virtusa offers end to end solutions with its deep technology expertise with its unified IT and BPM solutions. We have also partnered with leading technology companies to create customer-centric platforms and seamless digital experiences. At Virtusa, we have over two decades of experience helping the cruise tourism industry by enhancing the end-customer experience, improving top-line revenue and, optimizing operational expenditures by leveraging new/innovative technologies.