Despite its popularity, cruise tourism faces a number challenges in attracting new customers and retaining old ones. Cruise tourism firms can increase demand by offering more personalized and luxurious guest rooms, more on-board experiences, and offshore excursions. However, adding these elements does increase cost and pose a threat to the goal of increasing the bottom line. Cruise tourism firms need to invest in long-term solutions that are built for change in order to keep costs low and grow their customer base.
With deep technology innovation expertise, Virtusa offers end-to-end solutions such as unified IT and BPM solutions. We have also partnered with leading technology companies to create customer-centric platforms and seamless digital customer experiences.
At Virtusa, we have over two decades of experience helping the cruise tourism industry by enhancing end-customer experience, improving top-line revenue, and optimizing operational expenditures by leveraging new, innovative technologies.