Providing Innovative Technology to the Cruise Tourism and Hospitality Industry with a Unified IT Platform

Despite its popularity, cruise tourism faces a number challenges in attracting new customers and retaining old ones. Cruise tourism firms can increase demand by offering more personalized and luxurious guest rooms, more on-board experiences, and offshore excursions. However, adding these elements does increase cost and pose a threat to the goal of increasing the bottom line. Cruise tourism firms need to invest in long-term solutions that are built for change in order to keep costs low and grow their customer base.

With deep technology innovation expertise, Virtusa offers end-to-end solutions such as unified IT and BPM solutions. We have also partnered with leading technology companies to create customer-centric platforms and seamless digital customer experiences.

At Virtusa, we have over two decades of experience helping the cruise tourism industry by enhancing end-customer experience, improving top-line revenue, and optimizing operational expenditures by leveraging new, innovative technologies.

 

Virtusa combines our tourism and hospitality experience with digital transformation to accelerate product innovation leveraging engineering heritage.

Guest Experience

Deliver seamless and consistent experience across touch points

Guest Experience

Virtusa’s agile solution enables superior guest experience through automation and digitization. We support end-to-end processes that will take your brand to the next level. With access to information at their fingertips, guests expect a parallel level of experience during research, booking, arrival, and throughout their stay.  Furthermore, brands that are “reactive” are no longer appealing to the demands of millennial travelers. Our software solutions can empower your team members to provide a 5-star guest experience.

Customer Loyalty and Rewards

Deliver effective and efficient ROI

Customer Loyalty and Rewards

Virtusa’s customer loyalty and rewards solution helps hospitality organizations with a dedicated focus on acquiring new customers and increasing market share as compared to the competition. ROI is the core metric for justifying digital marketing spend. Our loyalty and rewards solution helps enterprises ensure that customers are engaging with their brand and creating a vehicle to communicate while at the same time returning time and again, which is critical to future growth.  Within hospitality, segment disruptors like AirBNB and Third Party Intermediaries (TPIs) such as Expedia, Priceline, and Booking.com are constantly challenging brands to engage and retain their guests.

Travel System Modernization Solutions

Experience agility and flexibility to accommodate new/innovative technologies

Travel System Modernization Solutions

Virtusa’s travel system modernization solutions help transform your organization digitally. Rolling out new business models requires agile core processing systems and a robust platform to enable new product innovation. Virtusa partners with global organizations to re-imagine large inflexible systems, introduce new technology and operations to reduce inefficiencies and leakage, and improve compliance.

 

We optimize and standardize processes and modernize applications to improve the overall experience between customers and staff. We are a market leader in offering repeatable frameworks and business capability models in areas such as:

  • Web/mobile sites
  • PMS and POS systems
  • Central Reservations and booking engine integrations
  • Analytics and optimization.

Our business transformation consultants understand the technologies and capabilities of the solution providers serving the industry and deploy the disruptive thinking required to help you achieve your innovation objectives.

Digital Strategy & Transformation

Reimagine digital transformation through our innovative approach

Digital Strategy & Transformation

Virtusa’s digital strategy and transformation expertise offers the consulting and technology solutions you need to dramatically improve the guest journey from research to arrival to loyal return. We create intuitive solutions that empower customers, brands and their service representatives to interact seamlessly across channels and devices.

We have partnered with leaders such as Adobe and Salesforce.com to create customer-centric, SaaS platforms and aim to deliver seamless digital experiences. Our Digital Transformation solutions include:

  • Millennial and Digital Strategy (leveraging our Digital Lab)
  • Customer Experience
  • Mobile and Social Listening
  • Gamification
  • Digital Marketing and Analytics

Analytics & Data Management

Data management solutions across all the leading and open-source tools

Analytics & Data Management

Virtusa’s analytics and data management solution helps dramatically improve analytics by integrating your data to drive new understanding and develop deeper insights. We’ll help leverage powerful predictive models to put cloud-based, multi-dimensional data to work for you.

Whether it is addressing data lineage and data strategy, big data and analytics, business intelligence, data governance or building your data lake, Virtusa will be your trusted and ideal partner. We have engineered many data management solutions in the industry with expertise across all of the leading and open-source tools.

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