Despite its popularity, cruise tourism faces a number challenges in attracting new customers and retaining old ones. Some of the ways in which a cruise tourism firm can increase demand are offering more personalized and luxurious guest rooms, more on-board experiences, and offshore excursions. However, the addition of these elements does increase cost and pose a threat to the goal of increasing the bottom line. Cruise tourism firms need to invest in long-term solutions that are built for change in order to keep costs low and grow their customer base.
With deep technology expertise, Virtusa offers end to end solutions such as unified IT and BPM solutions. We have also partnered with leading technology companies to create customer-centric platforms and seamless digital experiences. At Virtusa, we have over two decades of experience helping the cruise tourism industry by enhancing end-customer experience, improving top-line revenue, and optimizing operational expenditures by leveraging new/innovative technologies.