Deliver delightful customer experiences and achieve competitive advantage

Communication Service Providers have to reorient their business models to service an increasingly mobile audience. In the near future, a vast majority of all video will be over the IP network and significantly, most mobile traffic will be video. It’s not good enough to provide on-time service, audience preferences are changing -what they want to watch, where they want to watch, and on what device they want to watch it.

Virtusa brings a unique powerful telecom solutions suite that delivers great network performance, personalized interactions, network intelligence. Our solutions hosted on a high-performing, rapidly scalable cloud infrastructure help CSPs achieve profitable outcomes while catering to the changing demands of consumers.

Cloud Order Platform

Manage the complete product life cycle management from order to cash with a tool designed to help companies produce accurate and highly configured quotes to address complex product, pricing and business rules in real time

Cloud Order Platform

Virtusa cloud order platform is an end-to-end automated solution on Salesforce.com platform which manages the complete product life cycle management from order to cash. COP is a sales tool designed to help companies produce accurate and highly configured quotes to address complex product, pricing and business rules in real time, Product configurator for better contact management, chat management, social media connection and reporting

Value delivered:

  • Better Contact Management, saves close to 1000 minutes for a manager if he/she needs to assign contacts to right agents, time spent in assigning contacts to agents is directly proportional to the number of contacts per program
    • Prioritizing contacts for agents so that they can tap in on the right contact at the right time and convert prospect  into customer
    • Auto updates to Prospect status
    • Popups/Message bar reminding about follow ups
    • Internal prioritizing of contacts within groups A,B & C
  • Better Chat Management – at present CISCO is supporting geographical chat during work hours. We can extend this feature by using BOTs and predefined scripts thus improving Customer experience and reduce FTE
  • Better Social Media connection – build intelligence to map message sender with internal customer and draw products which are hailing or failing – very imp  for revenue forecasting
  • Better Reporting
    • Contact data by revenue, grouping, responses
    • Agent performance by revenue
    • Create tickets/groups/categories and provide a resolution database

All-cloud Contact Center

Master the digital advantage and transform customer experience

All-cloud Contact Center

Virtusa’s Cloud Contact Center Solution helps bring true contact center transformation – one where the customer is at the center of every decision. This approach helps Improve IVR response, Boost agent performance, Prioritize queues,Enhance self-service, Reduce wait/hold times, Augment agent’s skills.

The result is aimed at delivering WOW customer experience at a fraction of the (legacy) costs. We have partnered with some of the leading companies across the globe, to plan, manage and deliver cloud & digital engagement programs through AWS, Pega, Salesforce, Heroku etc. We have vast experience in integrating nouveau technologies such as AI, IoT, Robotics, and Big data.

 

Migration to Lightning experience

Virtusa's systematic approach of audit-migrate-enrich for migrating from Salesforce classic to lightning accelerates the cloud journey.

Migration to Lightning experience

Completing a successful migration to the latest and greatest Salesforce Lightning can feel like a complex task.

Virtusa can help you ace the migration with zero risks. We have delivered successful Lightning Migrations through our 3 step approach of Audit-Migrate-Enrich. We help you through the end-to-end process starting from running lightning readiness check tool and defining migration roadmap to providing ease of use by rebuilding processes using Lightning Process Builder. The intention is to make the cloud adoption as seamless as possible while offering an engaging user experience via rich yet simple lightning interfaces and increased automation .

SAILS

Take agile project management to the next level with the Virtusa SAILS solution built on Salesforce

SAILS

Salesforce has had numerous product releases over the years – in fact, one of the USPs of Salesforce is the introduction of newer solutions and the elasticity of its capabilities. In such a changing environment, companies have to adopt an agile approach to project management to succeed in Salesforce implementations.

Virtusa’s SAILS helps you do just that. Our solutions skips through all the pomp and focuses on what needs to be delivered –accelerated adoption of Salesforce solutions. SAILS is optimized for Lightning Experience, and helps you Manage Projects, Epics, User Stories, Sprints, Builds and more from any device, Integrate deployment management directly with your user stories, sprints and builds, View real time and visualized metrics including burn down charts and other dashboards, and much more.

Application Modernization

Maximize ROI from current investments and innovate while optimizing costs.

Application Modernization

Every organization faces the challenge of fulfilling the duel mandate – maximize ROI from existing apps and innovate by adopting new apps spread across multiple technology portfolios. This necessitates a connected app ecosystem
that will help you engage with your customer in the best manner.

Virtusa’s Application Modernization Framework helps you modernize your app portfolio by systematically scoring each app across key focus areas – IT efficiency, business value, and customer value. The framework is adaptable and can be personalized for every organization based on its priorities and goals.

Database Modernization

Achieve high agility optimize costs with Virtusa's database services on the cloud

Database Modernization

Data is at the center of all of the strategic themes and critical to the success of any Digital agenda. However the biggest struggle with data projects is to keep pace with data growth and the speed of business with aging systems and flat IT budgets.

We enable companies to modernize data stores by moving them to the cloud. Our consulting offerings will help you rationalize your data assets and layout the data modernization roadmap. Additionally, our proven delivery methodology, expertise in AWS stack and a certified pool of global consultant base will migrate traditional RDBMS platforms including Oracle & SQL Server to Amazon Aurora or Amazon Redshift.

Cloud Managed Services

Bringing together and managing assets deployed across many public and private cloud environments

Cloud Managed Services

Virtusa cloud managed service offerings provide a single window service that brings together and manages assets deployed across public and private cloud environments. It provides end-to-end managed cloud services across applications, middleware and databases for greater operational agility, better IT governance and maximum RoI. Some of the services provided include service desk, support services, ,migration services and hybrid cloud solutions

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Virtusa Corporation
132 Turnpike Road
Suite 300,
Southborough, MA 01772