Accelerate time to market and achieve true customer-centricity

Insurers are slowly warming up to innovative technologies such as cloud computing as they get ready to service an increasingly digital native population. They are constantly chased by the need to increase client satisfaction, improve the efficiency of administrative operations, and manage onboarding new clients and renewals at higher rates.

Virtusa’s cloud solutions for the insurance industry prioritize and optimize migration to the cloud. A digital transformation–led approach helps improve business efficacy while delivering experiences that policyholders expect across all channels. Our cloud-enabled solutions are built to simplify core processes, optimize every customer interaction, and fuel revenue growth.

Travel Insurance Claims

Enhance customer satisfaction with our Salesforce-based solution for travel insurance claims management.

Travel Insurance Claims

Virtusa’s Salesforce-based application allows customers to view their policies and raise an insurance claim from anywhere, with e-signature and a messaging center enhancing the experience. An integrated CRM system underpins the experience, providing agents a 360-degree customer view and advanced reporting and dashboard capabilities.

Workers Compensation Claims Management

Transform your workers' compensation LoB through Salesforce

Workers Compensation Claims Management

Virtusa’s workers’ compensation claims management solution is designed to handle the most demanding workers’ compensation needs. It redefines the operational processes and re-platforms the workers’ compensation line of business to Salesforce.  The solution is user-friendly and intuitive. Some of the key features include enhanced automation of key business processes, seamless data transfer through an efficient integration design, end-to-end service automation using Service Cloud, and efficient and scalable data model design.

Cloud Contact Center

Master the digital advantage and transform customer experience

Cloud Contact Center

Virtusa’s Cloud Contact Center solution helps bring true contact center transformation—one where the customer is at the center of every decision. This approach helps improve IVR response, boost agent performance, prioritize queues, enhance self-service, reduce wait and hold times, and augment agents’ skills.

The result is aimed at delivering a WOW customer experience at a fraction of the (legacy) costs.

We have partnered with some of the leading companies across the globe to plan, manage, and deliver cloud and digital engagement programs through AWS, Pega, Salesforce, and Heroku. We have vast experience in integrating nouveau technologies such as AI, IoT, robotics, and big data.

Migration to Lightning Experience

Virtusa's systematic approach of Audit-Migrate-Enrich for migrating from Salesforce Classic to Lightning accelerates the cloud journey.

Migration to Lightning Experience

Completing a successful migration to the latest and greatest Salesforce Lightning can feel like a complex task.

Virtusa can help you ace the migration with zero risks. We have delivered successful Lightning migrations through our three-step approach of Audit-Migrate-Enrich. We help you through the end-to-end process starting from running the Lightning readiness check tool and defining migration roadmap to providing ease of use by rebuilding processes using Lightning Process Builder. The intention is to make the cloud adoption as seamless as possible while offering an engaging user experience via rich yet simple Lightning interfaces and increased automation.

SAILS

Take agile project management to the next level with the Virtusa SAILS solution built on Salesforce.

SAILS

Salesforce has had numerous product releases over the years. In fact, one of the USPs of Salesforce is the introduction of newer solutions and the elasticity of its capabilities. In such a changing environment, companies have to adopt an agile approach to project management to succeed in Salesforce implementations.

Virtusa’s SAILS helps you do just that. Our solution skips through all the pomp and focuses on what needs to be delivered: an accelerated adoption of Salesforce solutions. SAILS is optimized for Lightning Experience and helps you manage projects, epics, user stories, sprints, builds, and more from any device; integrate deployment management directly with your user stories, sprints and builds; view real-time and visualized metrics, including burn-down charts and other dashboards; and much more.

Application Modernization

Maximize ROI from current investments and innovate while optimizing costs.

Application Modernization

Every organization faces the challenge of fulfilling the duel mandate: maximize ROI from existing apps and innovate by adopting new apps spread across
multiple technology portfolios. This necessitates a connected app ecosystem that will help you engage with your customer in the best manner.

Virtusa’s Application Modernization Framework helps you modernize your app portfolio by systematically scoring each app across key focus areas: IT efficiency, business value, and customer value. The framework is adaptable and can be personalized for every organization based on its priorities and goals.

Database Modernization

Achieve high agility and optimize costs with Virtusa's database services in the cloud.

Database Modernization

Data is at the center of all of the strategic themes and critical to the success of any digital agenda. However, the biggest struggle with data projects is to keep pace with data growth and the speed of business with aging systems and flat IT budgets.

We enable companies to modernize data stores by moving them to the cloud. Our consulting offerings will help you rationalize your data assets and lay out the data modernization roadmap. Additionally, our proven delivery methodology, expertise in AWS stack, and certified global consultant base will migrate traditional RDBMS platforms, including Oracle and SQL Server, to Amazon Aurora or Amazon Redshift.

Cloud Managed Services

Bringing together and managing assets deployed across many public and private cloud environments.

Cloud Managed Services

Virtusa cloud managed service offerings provide a single-window service that brings together and manages assets deployed across public and private cloud environments. It provides end-to-end managed cloud services across applications, middleware, and databases for greater operational agility, better IT governance, and maximum RoI. Some of the services provided include service desk, support services, migration services, and hybrid cloud solutions.

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Virtusa Corporation
132 Turnpike Road
Suite 300,
Southborough, MA 01772