Connecting Banks and Customers with the Power of Financial Services Cloud

Banks and financial service institutions are at the forefront of adopting digital transformation because they are looking to win more customers, serve the existing customer better than before, and retain more customers than ever before. It is necessary to provide a more personalized experience that draws customers both online and in person.

Enterprises today are looking to deliver innovation in the customer experience segment making the speed of innovation a top priority while not faltering on the governance and security compliance norms.

Financial Services Cloud

Deliver excellent banking experience with more personalization

Financial Services Cloud

The wealth management industry is going through unprecedented digital disruption. Wealth managers have to address challenges ranging from cost pressures to digital delivery channels to data security threats to stay competitive. As more customers seek services of trusted financial advisors, financial firms need to stay ahead of the game by adopting newer technology.

Virtusa helps address these challenges through a unique banking solution built on Salesforce Financial Services Cloud. The solution helps advisors differentiate themselves by building and managing client relationships effectively. We help accelerate adoption of Salesforce’s solution, and enable wealth managers to deliver the best customer service by helping them build deeper customer relationships. Our solution provides a 360-degree view of clients and prospects through analytics and interactive dashboards.

Loan Origination

Enhance your loan servicing processes to deliver a better customer experience

Loan Origination

The basic lending process remains the lifeblood of every financial institution. While banks and financial institutions (FIs) grapple with adapting to the pace of today’s technological growth, they also have to watch out for constant customer demands for immediate gratification from every digital interaction.

Our loan origination solution is built on Salesforce platform allowing a streamlined process for customer acquisition and faster loan disbursement. We address the need for scalability and flexibility that helps banks and FIs enhance their fraud detection and risk mitigation efforts.

All-Cloud Contact Center

Master the digital advantage to transform your customer experience

All-Cloud Contact Center

Virtusa’s cloud contact center solution helps bring true contact center transformation. This approach helps improve IVR response, boost agent performance, prioritize queues, enhance self-service, reduce wait and hold times, and augment agent’s skills.

The result delivers WOW customer experience at a fraction of the (legacy) costs. We have partnered with some of the leading companies across the globe, to plan, manage, and deliver cloud and digital engagement programs through AWS, Pega, Salesforce, and Heroku. We have vast experience in integrating nouveau technologies such as AI, IoT, robotics, and big data.

Migration to Lightning Experience

Accelerate the cloud journey

Migration to Lightning Experience

Completing a successful migration to the latest and greatest Salesforce Lightning can feel like a complex task.

Virtusa helps you ace the migration with zero risks. We have delivered successful Lightning Migrations through our three-step approach of Audit-Migrate-Enrich. We help you through the end-to-end process starting from running lightning readiness check tool and defining migration roadmap to providing ease of use by rebuilding processes using lightning process builder. The intention is to make the cloud adoption as seamless as possible while offering an engaging user experience via rich and simple lightning interfaces and increased automation.

SAILS

Take agile project management to the next level

SAILS

Salesforce has had numerous product releases over the years. One of the USPs of Salesforce is the introduction of newer solutions and the elasticity of its capabilities. In such a changing environment, companies have to adopt an agile approach to project management to succeed in Salesforce implementations.

Virtusa’s SAILS helps you do just that. Our solutions skips all the pomp and focuses on accelerating the adoption of Salesforce solutions. SAILS is optimized for lightning experience and helps you manage projects, epics, user stories, sprints, builds and more from any device. Integrate deployment management directly within your user stories, sprints, and builds. View real-time and visualized metrics including burndown charts and other dashboards.

Application Modernization

Maximize ROI from current app investments

Application Modernization

Every organization faces the challenge of fulfilling the dual mandate to maximize ROI from existing applications and innovate by adopting new applications spread across multiple technology portfolios. This necessitates a connected application ecosystem that will help you engage with your customer in the best manner.

Virtusa’s application modernization framework helps you modernize your application portfolio by systematically scoring each application across key focus areas including IT efficiency, business value, and customer value. The framework is adaptable and personalized for every organization based on its priorities and goals.

Database Modernization

Achieve high agility and optimize costs

Database Modernization

Data is at the center of all of the strategic theme critical to the success of any digital agenda. However, the biggest struggle with data projects is to keep pace with data growth and the speed of business with aging systems and flat IT budgets.

We enable companies to modernize data stores by moving them to the cloud. Our consulting offerings will help you rationalize your data assets and layout a data modernization roadmap. Additionally, our proven delivery methodology, expertise in AWS stack, and a certified pool of global consultant base will migrate traditional RDBMS platforms including Oracle and SQL server to Amazon Aurora or Amazon Redshift.

Cloud Managed Services

Bringing together, manage, and deploy assets across public and private cloud environments

Cloud Managed Services

Virtusa’s cloud managed service offerings provide a single window service that brings together and manages assets deployed across public and private cloud environments. It provides end-to-end managed cloud services across applications, middleware, and databases for greater operational agility, better IT governance, and maximum ROI. Some of the services provided include service desk, support services, migration services, and hybrid cloud solutions.

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Virtusa Corporation
132 Turnpike Road
Suite 300,
Southborough, MA 01772