Virtusa / Digital Process Automation / BPM – Insurance

AI and new-gen digital tech will change the face of insurance industry. Are you prepared?

In the past, BPM helped the insurance industry succeed by automating processes, providing real-time visibility, and enabling faster and easier process change. Today, with the advent of digital transformation, the focus of insurance providers has shifted to their customers, with many insurers looking to use AI to enhance the power of BPM and further optimize processes and drive customer-centricity.

In this intensely competitive insurance market, differentiation through innovative technologies like AI & BPM is an important and effective way to maintain or increase market share and profitability. Insurers can achieve numerous qualitative and quantitative advantages across the value chain by adapting to these processes.

We have the digital expertise and engineering prowess to help you be the insurer of choice.


Helping reduce indemnity leakage and delivering superior customer experience by offering a set of robust, configurable claims accelerators throughout the claims life-cycle based on industry standards. With the capability of supporting multiple lines of business, vClaims can be used across mobile, web portal, call center, fraud, adjudication, salvage, recoveries and payments.


Key features of vCLAIMS

  • Enhanced segmentation
  • Built-in salvage process
  • Claims user maintenance
  • Enhanced claims search
  • Straight through processing


The future of Insurance operations will witness digital workers taking on mundane, high volume operational tasks and humans focusing on creative assignments. vBRAIN enables operations managers to monitor & manage business processes across lines of business/ geographies to optimize resource utilization and service levels


Key features of vBRAIN

  • Prioritization and auto work assigment
  • Work visibility across lines of businesses and geographies
  • User configurable rules with learning algorithms
  • Leveraging PEGA robotics and PEGA platform along with PEGA claims and PEGA underwriting

Complaints Management Solution

Manage large volumes of complaints across the enterprise effectively and at lower costs with the help of pre-built business processes that can be customized for any customer with intelligent routing, defined SLAs, alerts and flexibility for quality assessments.

Complaints Management Solution

Key features

  • Centralized complaint management system
  • Comprehensive security measures
  • Personalized dashboards
  • Combination of rules and case management
  • Alerts and notification capabilities

PEGA Underwriting for Insurance

Ability to process volumes of underwriting submissions at a fraction of the original time frame efficiently, effectively at lower costs with Virtusa's PUI Accelerator Solution

PEGA Underwriting for Insurance

Virtusa’s overarching solution, built on top of PUI (Pega Underwriting for Insurance) helps underwriters accelerate the submissions efficiently, reduce losses, help with data extraction from submissions, consistency in scoring, and increase policy counts. Our solution provides the foundation to improve overall underwriting cycle duration by 10 times along with real time analytics.

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Virtusa Corporation
132 Turnpike Road
Suite 300,
Southborough, MA 01772