The healthcare industry is on the cusp of a revolution that promises to enhance health outcomes, but only if digital technologies are part of the solution. While healthcare companies grapple with ever-increasing costs, mounting regulatory pressure, and evolving care management practices, they have to focus on reviving outcomes through the intelligent use of digital platforms. Additionally, with EMRs/EHRs being mandated by regulatory authorities, automation and digitization have taken precedence. All players in the vast and complex healthcare ecosystem have to step up their digitization and digital transformation efforts to remain competitive and provide better health outcomes.
This puts the focus on BPM, Intelligent Automation and Analytics to connect all members of the multi-channel ecosystem to improve member and patient care at a reduced cost of operation.