Virtusa helps IT leaders manage and govern ‘run the business’ aspect of their processes by infusing principles of ‘Agile IT’. This proactively helps align business level KPIs with IT service level agreements (SLAs).
Business-IT Alignment is very critical in creating the shift from IT SLAs to Business SLAs. Virtusa uses proprietary tools that enable a holistic view of items ranging from business processes to IT infrastructure, thus creating a 360 degree alignment between IT and business.
This bring about the following benefits:
- Business aligned critical incident management
- Business KPI aligned proactive monitoring of the technology environment
- Application impact analysis for changes in business processes
- Impact on business processes by IT changes