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Virtusa / Travel & Hospitality

Re-imagining customer experience through technology excellence

Travel and Hospitality companies are constantly re-assessing their business strategies to enable positive customer experiences. The industry is investing heavily in innovative solutions that will improve customer retention rates and drive business revenues. Virtusa understands the need for quick, seamless customer interactions and the importance of establishing an effective operations automation to stay competitive. We offer business solutions and consulting that will have an impact on client experience, with a focus on domain-led services through technology excellence.

We bring together the skills and expertise to digitally transform your IT system

Industry Knowledge

Over two decades extensive cross-geography, multi-industry domain, and multi-product experience with a thorough knowledge of their upstream and downstream linkages.

Key Technologies

Working knowledge of key technologies that are disrupting the industry and leveraging best practices for integrating with legacy systems.

New Product Innovation

We work with some of the largest brands in the world, helping them create a stronger digital presence, re-imagining their digital consumer experience, and providing services that enable them to become leaders in their industries.

Scaling and Agility

Architect the business model and technology solutions to scale for the enterprise with the agility to respond to immediate opportunity.

Application Modernization

Modernizing your applications with practical, proven, and innovative thought leadership to mitigate risk.

Experts ready to help you embrace Digital transformation and transform your business

Our team of highly analytical problem solvers leverage our strong product engineering heritage and consulting-led approach. We pride ourselves in the ability to collaborate and partner with niche industry players who offer differentiated value in delivering demanding enterprise initiatives.
We bring operators, partners, and customers together on a single platform providing ample opportunities to co-imagine, co-create, and co-deliver innovative solutions leveraging new emerging tech. With over 35+ global customers, we have built the scale while always staying agile.

Services built around key industry drivers

Industry Disruption

The rapid growth of industry disruptions threatens traditional business models and value chains encouraging companies to capitalize on products outside of their traditional offerings.

Customer Experience

High customer loyalty grows and changes over the customer engagement life cycle. Technology innovation reshapes and buyers expectations have changed rapidly.

Digital Transformation

By investing in digital transformation companies will be able to maximize outcome, while others are held back by outdated business models and technology.

Sharing Economy

The impact of technology platforms is getting easily measured. The industry operators should evaluate their projects with their peer’s offerings.

Social Media

Many tangible benefits have emerged from this channel. Technical skills required in putting the industry operators to use this channel effectively is less. This is vital because when used to its full potential, social media will drive revenues and increase customer satisfaction in a cost effective way.