Resiliency and scalability of contact centers are the key factors to Business Continuity Planning. Contact centers built on legacy systems are expensive to maintain and do not scale well to handle increasing customer anxiety. Contact center operations face dips in agent productivity due to legacy technology and skill gaps. To overcome these business challenges, organizations must implement a flexible solution and leverage automation to enhance operational scalability.
In this webinar, we share real-world examples across industries and discuss how you can transform contact centers by:
- Implementing chatbots, voice assistants, and NLP to enhance contact center capacity
- Utilizing advanced analytics, customer 360o, and AI-driven Customer Relationship Management (CRM) to boost service management
- Using chat-driven conversational intelligence and software bots to accelerate customer service resolution
Watch the replay of this webinar as guest speaker, Analyst Kate Leggett of Forrester Research shows how to leverage a full suite of AI technologies, including Natural Language Processing and machine and deep learning to create a smarter, and more scalable contact center.
VP & Principal Analyst,