Optimize Cost and Productivity by Transforming Your Contact Centers with AI

Virtusa Corp
Webinar

Resiliency and scalability of contact centers are the key factors to Business Continuity Planning. Contact centers built on legacy systems are expensive to maintain and do not scale well to handle increasing customer anxiety. Contact center operations face dips in agent productivity due to legacy technology and skill gaps. To overcome these business challenges, organizations must implement a flexible solution and leverage automation to enhance operational scalability.

In this webinar, we share real-world examples across industries and discuss how you can transform contact centers by:

  • Implementing chatbots, voice assistants, and NLP to enhance contact center capacity
  • Utilizing advanced analytics, customer 360o, and AI-driven Customer Relationship Management (CRM) to boost service management
  • Using chat-driven conversational intelligence and software bots to accelerate customer service resolution

AI Contact Center - Webinar

Watch the replay of this webinar as guest speaker, Analyst Kate Leggett of Forrester Research shows how to leverage a full suite of AI technologies, including Natural Language Processing and machine and deep learning to create a smarter, and more scalable contact center.

Speakers

Kate Leggett
Kate Leggett
VP & Principal Analyst,
Forrester Research
(Guest)

Amit Bhute
Amit Bhute
SVP,
Virtusa

Please fill out this form to access the recording

    Yes, I want Virtusa to keep me up-to-date with recent industry developments including insights, upcoming events, and innovative solution capabilities according to the privacy policy
  • This field is for validation purposes and should be left unchanged.

Contact Us

    Yes, I want Virtusa to keep me up-to-date with recent industry developments including insights, upcoming events, and innovative solution capabilities according to the privacy policy
  • This field is for validation purposes and should be left unchanged.