Perspectives

Reimagine Customer Service with Robotic Process Automation

Amal Sud
Global Solutions Head, Healthcare, Insurance & Life Sciences
Article

Today, leading Insurers are seeking to drive profitable growth and improve customer service. Robotic Process Automation (RPA) is helping leading Insurers simplify processes and improve efficiency. Technology improvements, when implemented correctly, are transforming the customer experience throughout the policy lifecycle. As a result, Insurers are transforming into customer-centric organizations, with improvements in every area from quote generation through claims settlement. Watch a joint webinar with Pegasystems, where we explain how a well-defined automation journey driven by RPA empowers Insurers to reimagine operations and provide superior customer experience while lowering overall costs.

Robotic Process Automation (RPA) allows insurers to achieve the improved productivity and efficiency they have been seeking, by automating rote or repetitive tasks. It also enables them to reimagine operations and provide superior customer experience while lowering overall costs.