Under the new European telecom regulations, roaming charges for voice calls, texts, and internet access will be completely scrapped. In 2015, consumers from European Union member states will be able to use their mobile services at the same price as their native mobile services while roaming.
This new regulation will not only have a positive impact on consumer and traveler costs, but will also drive operators to develop new revenue streams in emerging telecom trends and services.
Roaming charges for voice calls and mobile data services has been a major hindrance to travelers, as they tend to avoid mobility services due to high roaming costs while abroad. Even for a proactive mobile user, service providers charge a considerable amount to receive a call or to pick up a voicemail message, resulting in an inflated bill at the end of the month. A recent survey by the European Commission of 28,000 EU citizens (conducted on the EU’s behalf) illustrates that people drastically curb mobile usage while traveling abroad.
The survey found that:
- 47% would never use mobile internet in another EU country
- While traveling, only one out of 10 subscribers use emails in the same way they would in their native network
- More than a quarter of subscribers simply switch off their mobiles when they travel across the EU
- Most divert to SMS, rather than pay for calls