The world around us is changing—there are cab companies that don’t own cabs and room reservations systems that don’t own any real estate. All of these businesses disrupted their respective ecosystems by leveraging a digital platform that delivered unparalleled customer experience. The digital economy has shifted the power of technology from large enterprises to the hands of the end user. Customer experience and customer engagement have taken center stage, responsiveness to dynamic customer needs is what drives the competitive edge.
Along with this change we see an escalation of expectation from business teams. They not only expect greater agility in delivery, but have far greater expectations around application availability, reliability, security, and adoption.
This has changed the dynamics of everything we do in IT organizations today, especially around how we assure the quality of solutions delivered. Many of the yesterday’s key buzzwords in testing are the norm today.
The article was originally published on Software Magazine and is reposted here by permission.