Building Better Bots

Balaji Srinivasan & Ravi Chandu Ummadisetti
Virtusa Corp

With emerging technological progressions, building a chatbot has become easier than before. However, the real challenge lies in delivering a good user experience — can chatbots personalize experiences by mirroring human agents in customer service interactions?

Virtusa delves into the trending chatbot revolution and analyzes the different facets of multi-touchpoint chatbot communication that can help organizations recreate an effective conversation strategy across industries.

Read on to explore smarter ways to make the bot more human and implement new conversational flows with your end customer.

Chatbot Infographics


Balaji Srinivasan
Senior Vice President – Application & Platform Engineering

Balaji Srinivasan leads the Application & Platform Engineering Competency Center at Virtusa. He builds go-to-market solutions in full stack engineering and has been responsible for the technology and business strategy of several leading enterprises.


Ravi Chandu Ummadisetti
Data Scientist

Ravi Chandu Ummadisetti is a result-oriented professional with key focus on business analytics, machine learning, deep learning, business intelligence, and quantum computing. He has expertise in solving complex business problems through artificial intelligence.


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