Multiple customer touchpoints (mobile apps, website, chatbot, IVR, call center, service center, and sales and marketing) currently deliver independent, disjointed experiences. The basis of future competition within the telecom industry will be better customer understanding and better customer experiences. Virtusa helps telcos better understand their customers and provide them a superior and coordinated cross channel experience.
Customer Decision Hub
Understand customer intent better to deliver services that customers expect even before they realize it. This Pega-based solution helps telcos make intelligent, agile, next-best-action decisions based on customer interaction across all touchpoints, enabling telcos to deliver unified, omnichannel experiences.