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Virtusa > Virtusa News room > In The Media > A shopping machine: AI and the future of retail

In The Media

A shopping machine: AI and the future of retail

Bad shopping experiences are a common problem, whether it takes the form of a badly-structured website or an ill-equipped customer services team. Frank Palermo, EVP & Global Head of Digital Solutions, VirtusaPolaris in his thought leadership article published in Information Age notes that the utility of the various AI tools is too great for retailers to ignore, and chatbots or cognitive websites will be the future of consumer interactions.

Published date: February 22, 2017
Publisher: Information Age