Alok Mandal

Alok Mandal

Senior Director, DPA Practice Lead for Healthcare and Life Sciences

Based in Ellicott City, Maryland, the US, he specializes in healthcare-focused enterprise architecture, digital process automation (DPA), data engineering, robotics, artificial intelligence (AI), and cloud-first strategy.

As an executive member of the Healthcare and Life Sciences (HLS) segment, he is responsible for developing and nurturing the Virtusa’s digital strategies and ventures with his expertise on Pega. Alok spearheads our DPA segment and brings incredible vision and business acumen to his role. He helped develop and launch some of the strategic go-to-market strategies including Appeals and Grievances, Pega Smart Claims Engine, and Intelligent Automation.

Alok holds a Bachelor of Engineering (BE) in Electrical Engineering from the College of Engineering and Management Kolaghat (CEMK), West Bengal, India, and started his journey with Virtusa in 2019, as a known voice of the Pega community. He is a chief architect with key certifications such as - PegaSystems certified Lead System Architect, TOGAF certified Enterprise Architect, PAHM certified Healthcare Professional, AWS certified Solution Architect, and SAFe certified Agilist.

His innate leadership qualities, expertise, and vast technological knowledge have helped steer client’s healthcare transformation journey. While Alok has complimented Virtusa’s healthcare and life sciences sales team leveraging his solution acumen on DPA, he has also been instrumental in defusing the Code Red programs of the delivery organization. Apart from such handholding with the sales and delivery teams, he has always been a trailblazer of innovation.

One of his passionate and innovative contributions to Virtusa is the AI-powered healthcare Pega Solution – Appeals & Grievances (A&G). Virtusa’s A&G is an AI and ML-based solution that provides intuitive and guided workflows to help users navigate through the complex case life cycle. With machine learning at its core for decision making, the solution will enable medical directors to make smarter decisions. Alok is an achiever par excellence and has published a whitepaper and a thought leadership article around the Appeals and Grievances solution.

Championing success, Alok always indulges in exploring the extremes of technology and the advancement of the healthcare industry. He has been invited as a speaker at multiple global technology events hosted by PegaWorld, RobotForum, and Software AG. His passion for technology is so much that he is always enthusiastic about anchoring various corporate events and contributing his bit of knowledge to it. Virtusa’s NeuralHack and Business Cipher had the great opportunity to have him as an anchor and host the event.

Alok has been a great inspiration to all of us and contributes to the company’s growth. He is an innovator and an invaluable asset to us, our clients, and the entire tech community. His contribution to Virtusa has helped us grow at the technology wing and witness innovation and excellence at par. 

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