Hall 2.0 | Fira Gran Via | Barcelona February 25 - 28, 2019
Meeting room 2A12MR
Digital 2.0 Reimagine the telco of the future
Digital Experience Layer
Virtusa’s Digital Experience Layer offers CSPs the ability to eliminate fragmented customer journeys while delivering seamless and consistent experiences across different channels such as mobile, call center, IVR, social, portal, PoS, smart devices etc.
Overlays on existing legacy systems leveraging our industry leading microservices integration framework to provide profound customer experience while reducing our customers’ TCO and time to market
Dynamic sales catalogue to offer flexibility for customers to create product and service bundles
Inbuilt analytics engine to deliver personalized experience and contextual real-time offers based on micro customer segmentation
AI Based Knowledge Hub
Virtusa’s AI Based Knowledge Hub, tailored for communication, provides deep, actionable insight for customer, operation and network functions to accelerate their time to market.
Real-time storage of information in the knowledge hub delivers co-relation, historical patterns and search impact assessment
Proactive network anomaly predictive with 95% accuracy
360 view of the customer insights such as ARPU prediction, satisfaction index, viewing patterns, propensity to buy
Virtusa’s Smart Document Processing (V-SDP)
Virtusa’s Smart Document Processing (V-SDP) is an AI-driven, open-source COTS solution that leverages our unique automation framework built on UiPath platform to optimize the accounts payable (AP) process. It digitizes invoices, contracts, and bills from multiple sources and formats with minimum errors, thereby enhancing accuracy in AP processes. Using Machine Learning, the solution delivers key functionalities such as data extraction, error reduction, and next-best-action, while reducing the need for manual exception handling. V-SDP is a cost-effective, scalable, extensible, and auditable solution that readily integrates with multiple platforms and contributes to highly efficient AP processing and enhanced customer experience.
Capability to automate 50+ F&A processes
80%+ accuracy in field identification and data extraction using machine learning
Proposes next-best action through human-in-loop mechanism, thereby promoting higher percentage of overall automation
Lower cost of implementation as the solution is developed using open-source technologies
Seamlessly integrates with UiPath platform, enabling automation of end-to-end process journeys