Operational Excellence manifests itself through integrated performance across revenue, cost, and risk. The ability to align these 3 key factors with your business and IT capability is critical. Then assigning and tracking key KPI’s with a blanced scorecard approach during the strategy to execution stage is critical.
Operational insights becoming meaningless without these measures as there is nothing to benchmark yourselves against with your competitors. Companies are using real time and predictive analytics on a digital boardroom stage to get these insights so leadership can steer the ship through uncharted territory. The most critical of enablers being real time hybrid cloud platforms.