Healthcare organizations are finding that generating profits is difficult in today’s regulated and competitive environment. Incremental improvements are often not sufficient to meet the requirements. While new business models and strategies are key to success, operational agility enabled by lean operations and robotics process automation is key to keeping up with changing market demands. In this, a competitive environment with demands for reduced costs and more robust SLA’s, healthcare organizations have an opportunity to team knowledge workers in Enrollment, Provider Relations, Claims, Compliance, Service and Finance with Digital Workers to perform manual intensive and error-prone activities.
Robots can operate 24 X 7 and effectively establish cases to be managed, aggregate data from disparate sources, identify how to reduce latency and call duration, and proactively push work to the next best action to meet the customer requirement. Robots are a complement to Digital Process Automation (DPA), Customer Relationship Management (CRM) and other transformational initiatives being undertaken. Virtusa’s Robotics and DPA teams have proven solutions and services throughout the Healthcare value chain.