Today’s expectations of BPM outcomes transcend the traditional needs of efficiency and optimization. Driven by demand for speed and agility, organizations are also turning towards BPM for digital acceleration. As organizations move into the digital era, the primary drivers of BPM’s new digital acceleration role is the demand for organizational agility and uncovering innovation.
The essence of digital acceleration today is to re-orient organizations from using technology for internal business processes to using technology to enhance customer facing engagements. Still, the fact is that organizations are still made up of a complex matrix of people and processes that need to be aligned to the digital age – quite the challenge.
Newer BPM offerings offer the organizations a chance to convert this complexity into an advantage by creating transparency, enabling rapid development and testing, and providing a platform for those closest to customers, so that organizations can stop worrying about technology and focus on solving the problems that matter most.
