Digital Themes

Virtusa / Digital Process Automation / Customer Centricity
Customer centricity leads to successful business transformation. Is your customer at the center of your business?

BPM has traditionally been a part of the back office optimization strategy for every organization, delivering efficiency improvement and better productivity for ERP and transaction systems. In todays Digital world, organizations have shifted their focus away from cost-cutting alone to integrated use of  BPM and automation to provide a better customer experience – all driven by the need to win, serve, and retain customers. The renewed focus on customer centricity has warranted BPM adoption to invest resources to close gaps between customer-facing and processing teams, overcome barriers slowing down the introduction of innovation, and improve collaboration across all internal and external stakeholders.

BPM is now about utilizing digital business transformation processes along with customer-centric process management to provide flexibility to improve the end customer’s experience. Goals for BPM have now changed to offer high impact service improvements, cost reduction, and process optimization by introducing innovation and disruption for service transformation. The customer base in increasingly diverse from tech savvy millennials, increased aged population and a more sophisticated buyer of products that meet the needs of the particular regions, industries or demographic. BPM has become and integral part of the service delivery model along with automation, analytics and AI.

Provider Life cycle Management

A unified platform that modernizes all aspects of your complex provider relationships

Provider Life cycle Management

The PLM platform will drive the digital transformation of the provider & network management organizations at payers. The platform modernizes the intake of information (online professional & ancillary credentialing applications), enables eSignature capabilities through the contracting process, provides an omni channel approach to access information, delivers a user-centered design with superior UX/UI, and increases user adoption – both internally and externally with providers

Complaints Management Solution

Manage large volumes of member and provider complaints effectively at lower cost

Complaints Management Solution

Manage large volumes of complaints across enterprise effectively at lower costs. Pre-built business processes that can be customized for any customer with intelligent routing, defined SLAs, alerts and flexibility for quality assessments.

Key features

  1. Centralized complaint management system
  2. Personalized dashboards
  3. Comprehensive security measures