When thinking about operations transformation, many organizations will jump directly to RPA to automate manual processes. At Virtusa, we take a more holistic view of operations transformation, assessing and optimizing the business, technical, and process aspects of the organization to drive superior efficiencies.
Alignment of the organization, its goals, and the metrics used to measure its success are the cornerstones of a successful, sustainable transformation project. Process re-engineering, or removing unnecessary steps before beginning to automate, is an important part of our approach to efficiency gains.
The technology estate that supports operations is equally as important to assess. Within Virtusa’s Operation Transformation solution, we look at opportunities for application portfolio rationalization, platforming, and cloud migration.
When optimizing operations, we leverage our rich technology heritage to extend the removal of manual processes through robotics to artificial intelligence and machine learning to achieve second-order effects of efficiencies.