Most organizations today, face challenges in overcoming traditional KPO/BPO barriers.

Knowledge process outscourcing service workers

Manual processes combined with people-centric transactional ownership cause additional burden for businesses.

To effectively lower cost, reduce time to market, and enhance insights into the market and customers, digital transformation tools are essential.
In order to overcome internal restrictions on implementing cost-effective BPO/KPO services, companies must implement digital KPO strategies to have a significant business impact on the top line.

Virtusa’s digital knowledge process outsourcing (KPO) includes digital automation, complete business ownership, use of cognitive intelligence, and implementation of data-centric business automation for holistic business scalability and resilience.

Virtusa’s KPO services can help you grow your operations quickly and improve your internal teams’ quality, productivity, and retention. Our digital engineering tools, along with optimization techniques, can help clients achieve 20-30% cost reduction and productivity gains of 25-30%.

Virtusa’s digital KPO portfolio services

Virtusa advocates an Execute–Engage–Energize (E³) methodology which focuses on building relationships and collaborations to deliver excellent outcomes. This methodology provides actionable insights on core process gaps, internal processes, and service design thereby significantly improving time-to-market. Our services are designed to deliver superior customer experience with intelligent insights. Virtusa’s operational rigor provides a digitally-engineered, first-time-right result by using a portfolio of business transformation services.

Merchant risk management

Our solution includes contract risk evaluation, benchmarking standards, tailored quality frameworks, training, and risk & compliance.

Payment partner operations

Our solution includes KYC reconciliation, dispute management, issue resolutions, payments and invoice verifications, cards & rewards points, and gift cards and deals management.

Digital customer operations

Our solution includes multilingual voice, support operations, and chatbot services.

Inventory management

It includes inventory categorization & tracking, reconciliation forecasting, analytics, seller onboarding, product support, quality feedback, and assurance cycle compliance and audit.

Digital marketing and ads

Our solution includes ads rating, ads curations, digital marketing, campaigns, apps optimization, and channel management.

Training solutions

Our solution includes market research, data analytics, online research, and content management.

Fast track your business operations today

Schedule a free KPO consultation.

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