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Salesforce Service Cloud Lead

New York, New York, United States
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Salesforce Service Cloud Lead - CREQ190494
Description
Salesforce Service cloud Architect
Role Summary
We are actively seeking a highly motivated Tech Lead/Sr Developer to join the Customer & Field Service Experience Agile
Release Train (ART) within the Service Experience Value Stream (VS). This role requires expertise in Salesforce Service
Cloud, strong leadership abilities, and a focus on delivering high-quality solutions to enhance customer service processes.
Key Responsibilities
Lead the technical aspects of Salesforce Service Cloud implementations and enhancements.
Design scalable solutions to meet business requirements for customer service and support.
Provide technical leadership, mentorship, and guidance to the development team.
Develop custom solutions using Salesforce technologies like Apex, Visualforce, and Lightning Components.
Design and implement integrations between Salesforce Service Cloud and other systems.
Configure and customize Service Cloud features such as case management and omni-channel routing.
Create comprehensive technical documentation and lead testing efforts.
Collaborate with release management teams for deployments and continuous improvement.
Foster alignment between business and technology through collaborative interactions and facilitate crossteam
communication to enhance transparency and issue resolution.
Apply best practices and technical/business experience to Salesforce solutions, including design trade-offs
and communication of design decisions.
Education / Training
Bachelor's degree in Computer Science or related field of study
Salesforce certifications (e.g., Service Cloud Consultant, Platform Developer I and II).
Qualifications
More than 7 years of Salesforce development experience with a focus on Service Cloud.
Strong communication, problem-solving, and leadership skills.
Experience with Agile methodologies and Salesforce Lightning.
Experience:
Leading technical teams and managing Salesforce projects.
Agile development methodologies and tools.
Salesforce Lightning Experience and Lightning Web Components.
Additional experience with Salesforce CPQ and Field Service Lightning is a plus.
Experience building integrations with Salesforce and 3rd-party APIs with the Salesforce platform. In-depth
knowledge of Salesforce SOAP API, REST API, and BULK API
Extensive development experience using Apex controllers, Triggers, Batch Apex, and other programmatic
solutions on the Salesforce platform.
Strong knowledge of ReactJS, JavaScript frameworks, and SLDS framework.
Experience working in complex Salesforce environments, preferably with Salesforce Service Cloud.
Primary Location
New York, New York, United States
Job Type
Experienced
Primary Skills
CRM - SalesForce, Service Cloud
Years of Experience
8
Qualification

Salesforce Service cloud Architect
Role Summary
We are actively seeking a highly motivated Tech Lead/Sr Developer to join the Customer & Field Service Experience Agile
Release Train (ART) within the Service Experience Value Stream (VS). This role requires expertise in Salesforce Service
Cloud, strong leadership abilities, and a focus on delivering high-quality solutions to enhance customer service processes.
Key Responsibilities
Lead the technical aspects of Salesforce Service Cloud implementations and enhancements.
Design scalable solutions to meet business requirements for customer service and support.
Provide technical leadership, mentorship, and guidance to the development team.
Develop custom solutions using Salesforce technologies like Apex, Visualforce, and Lightning Components.
Design and implement integrations between Salesforce Service Cloud and other systems.
Configure and customize Service Cloud features such as case management and omni-channel routing.
Create comprehensive technical documentation and lead testing efforts.
Collaborate with release management teams for deployments and continuous improvement.
Foster alignment between business and technology through collaborative interactions and facilitate crossteam
communication to enhance transparency and issue resolution.
Apply best practices and technical/business experience to Salesforce solutions, including design trade-offs
and communication of design decisions.
Education / Training
Bachelor's degree in Computer Science or related field of study
Salesforce certifications (e.g., Service Cloud Consultant, Platform Developer I and II).
Qualifications
More than 7 years of Salesforce development experience with a focus on Service Cloud.
Strong communication, problem-solving, and leadership skills.
Experience with Agile methodologies and Salesforce Lightning.
Experience:
Leading technical teams and managing Salesforce projects.
Agile development methodologies and tools.
Salesforce Lightning Experience and Lightning Web Components.
Additional experience with Salesforce CPQ and Field Service Lightning is a plus.
Experience building integrations with Salesforce and 3rd-party APIs with the Salesforce platform. In-depth
knowledge of Salesforce SOAP API, REST API, and BULK API
Extensive development experience using Apex controllers, Triggers, Batch Apex, and other programmatic
solutions on the Salesforce platform.
Strong knowledge of ReactJS, JavaScript frameworks, and SLDS framework.
Experience working in complex Salesforce environments, preferably with Salesforce Service Cloud.

Travel
No
Job Posting
24/06/2024

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