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Job description
Responsibilities:
Lead the analysis, documentation, and improvement of business processes across various departments.
Collaborate with stakeholders to identify business needs, gather requirements, and define solutions.
Use ServiceNow platform knowledge to support process automation, workflow design, and system enhancements.
Facilitate workshops, interviews, and meetings to elicit and validate requirements.
Develop detailed process maps, use cases, and functional specifications.
Drive continuous process improvement initiatives to enhance operational efficiency.
Collaborate with cross-functional teams including IT, operations, and management.
Ensure alignment of business processes with organizational goals and compliance standards.
Mentor junior analysts and provide guidance on best practices in business analysis.
Qualifications:7-9 years of experience as a Business Process Analyst or similar role.
Strong experience with ServiceNow platform; hands-on configuration or workflow design is a plus.
ServiceNow Certified System Administrator (CSA) certification is required.
Additional Business Analyst certifications such as CBAP, CCBA, PMI-PBA, or equivalent are required.
Excellent analytical, problem-solving, and communication skills.
Proven ability to work effectively with cross-functional teams.
Experience with process modeling tools and methodologies.
Strong organizational and time management skills.
Qualification
We are seeking a highly experienced Senior Business Process Analyst with 7-9 years of expertise to join our team. The ideal candidate will have a strong background in analyzing, designing, and optimizing business processes to improve organizational efficiency and effectiveness. Experience with ServiceNow is preferred, and candidates must hold the ServiceNow Certified System Administrator (CSA) certification along with other recognized Business Analyst certifications.
Responsibilities:
Lead the analysis, documentation, and improvement of business processes across various departments.
Collaborate with stakeholders to identify business needs, gather requirements, and define solutions.
Use ServiceNow platform knowledge to support process automation, workflow design, and system enhancements.
Facilitate workshops, interviews, and meetings to elicit and validate requirements.
Develop detailed process maps, use cases, and functional specifications.
Drive continuous process improvement initiatives to enhance operational efficiency.
Collaborate with cross-functional teams including IT, operations, and management.
Ensure alignment of business processes with organizational goals and compliance standards.
Mentor junior analysts and provide guidance on best practices in business analysis.
Qualifications:7-9 years of experience as a Business Process Analyst or similar role.
Strong experience with ServiceNow platform; hands-on configuration or workflow design is a plus.
ServiceNow Certified System Administrator (CSA) certification is required.
Additional Business Analyst certifications such as CBAP, CCBA, PMI-PBA, or equivalent are required.
Excellent analytical, problem-solving, and communication skills.
Proven ability to work effectively with cross-functional teams.
Experience with process modeling tools and methodologies.
Strong organizational and time management skills.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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