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Job description
ITSM Developer:
Key Responsibilities
Configure manage and maintain Service Mapping and Discovery tools within the ITSM platform
Create and maintain service maps to ensure accurate relationships between applications services and infrastructure
Collaborate with IT application and infrastructure teams to gather requirements for service mapping
Continuously refine and improve service mapping processes to increase data accuracy and completeness
Monitor and troubleshoot issues related to discovery patterns probes and credentials
Ensure compliance with governance standards and data quality for CMDB Configuration Management Database
Provide support during incident and problem investigations by leveraging service maps for impact analysis
Develop and maintain documentation for service mapping processes workflows and best practices
Conduct training or knowledge sharing sessions with stakeholders on the use of service maps
Stay updated with ITSM and service mapping trends tools and best practices
About Virtusa
Qualification
ITSM Developer:
Key Responsibilities
Configure manage and maintain Service Mapping and Discovery tools within the ITSM platform
Create and maintain service maps to ensure accurate relationships between applications services and infrastructure
Collaborate with IT application and infrastructure teams to gather requirements for service mapping
Continuously refine and improve service mapping processes to increase data accuracy and completeness
Monitor and troubleshoot issues related to discovery patterns probes and credentials
Ensure compliance with governance standards and data quality for CMDB Configuration Management Database
Provide support during incident and problem investigations by leveraging service maps for impact analysis
Develop and maintain documentation for service mapping processes workflows and best practices
Conduct training or knowledge sharing sessions with stakeholders on the use of service maps
Stay updated with ITSM and service mapping trends tools and best practices
About Virtusa
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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