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Technical Support

Doha, Ad Dawḩah, Qatar
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Technical Support - CREQ172406
Description

JOB DESCRIPTION

Skill: Technical Support

Role: T3, T2

Key responsibility:

· Perform necessary technical support to all business unit operations and further the Groups strategy

· Build and maintain strong and effective relationship with all other related departments and units to achieve the Groups goals/ objectives

· Provide support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.

· Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications

· Provide support for assigned units of all network components including network accessories, lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team members in support calls.

· Maintain asset movement documents and databases.

· Maintain equipment or coordinate with vendors to ensure high availability and service levels.

· Maintain maximum system up time for maximum end-user productivity.

· Provide Desktop Computing Support for hardware and software.

· Apply software patches/ upgrades and respond to user requests as needed.

· Diagnose problems with hardware (PC desktop or server).

· Repair or upgrade any printer or PC.

· Perform pro-active maintenance on all branch computing equipments.

· Provide inputs to the Senior Support Engineer in conducting office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis

Qualifications

· 5+ years of strong experience in Technical Support.

· Assist the Senior Support Engineer in developing training materials and procedures, and/or train users in the proper use of hardware and software.

· Assist the Senior Support Engineer prepares evaluations of software or hardware, and recommend improvements or upgrades.

· Inspect equipment and read order sheets to prepare for delivery to users.

· Modify and customize commercial programs for internal needs.

· Enter commands and observe system functioning to verify correct operations and detect errors.

· Bachelor's degree in a computer related field or equivalent professional experience is required.

Primary Location
Doha, Ad Dawḩah, Qatar
Job Type
Experienced
Years of Experience
5
Qualification

JOB DESCRIPTION

Skill: Technical Support

Role: T3, T2

Key responsibility:

· Perform necessary technical support to all business unit operations and further the Groups strategy

· Build and maintain strong and effective relationship with all other related departments and units to achieve the Groups goals/ objectives

· Provide support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.

· Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications

· Provide support for assigned units of all network components including network accessories, lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team members in support calls.

· Maintain asset movement documents and databases.

· Maintain equipment or coordinate with vendors to ensure high availability and service levels.

· Maintain maximum system up time for maximum end-user productivity.

· Provide Desktop Computing Support for hardware and software.

· Apply software patches/ upgrades and respond to user requests as needed.

· Diagnose problems with hardware (PC desktop or server).

· Repair or upgrade any printer or PC.

· Perform pro-active maintenance on all branch computing equipments.

· Provide inputs to the Senior Support Engineer in conducting office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis

Qualifications

· 5+ years of strong experience in Technical Support.

· Assist the Senior Support Engineer in developing training materials and procedures, and/or train users in the proper use of hardware and software.

· Assist the Senior Support Engineer prepares evaluations of software or hardware, and recommend improvements or upgrades.

· Inspect equipment and read order sheets to prepare for delivery to users.

· Modify and customize commercial programs for internal needs.

· Enter commands and observe system functioning to verify correct operations and detect errors.

· Bachelor's degree in a computer related field or equivalent professional experience is required.

Travel
No
Job Posting
03/11/2023

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