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Job description
Software Support Engineer – Virtusa
About Virtusa
Virtusa Corporation is a global provider of digital business strategy, engineering, and IT services that help clients accelerate transformation and thrive in the digital age. We partner with leading global organizations across banking, financial services, technology, and other industries to deliver innovative, high-performance solutions.
Role Overview
We are looking for an experienced Software Support Engineer with a strong background in technical support, SQL databases, and automated job scheduling. The ideal candidate will have a problem-solving mindset, excellent analytical abilities, and the capacity to provide effective Level 1 and Level 2 application support in a dynamic environment.
This role is primarily remote, with occasional office presence (once every 1–2 weeks).
Key Responsibilities
Provide Level 1 and Level 2 software support, diagnosing and resolving technical incidents efficiently.
Analyze recurring issues and propose process or system improvements to reduce downtime and enhance performance.
Manage batch processing and automated job scheduling systems.
Work closely with development and infrastructure teams to escalate and resolve complex incidents.
Document all support procedures, incident resolutions, and troubleshooting guides.
Monitor system performance and proactively identify potential problems before they escalate.
Ensure adherence to SLAs and maintain high user satisfaction.
Required Qualifications
8+ years of experience in software/application support roles (not hardware support).
Strong hands-on experience with SQL databases and data querying.
Expertise in batch/process/job scheduling tools (e.g., Control-M, Autosys, etc.).
Proficiency in scripting languages (e.g., Shell script, Python) for automation and troubleshooting.
Excellent analytical and communication skills, with the ability to explain technical issues to non-technical stakeholders.
Ability to document incidents and maintain structured knowledge bases.
Strong English communication skills (B2+).
Readiness for shift work and occasional on-call duties.
Proactive, self-driven attitude with a focus on continuous learning and problem-solving.
Nice to Have
Exposure to data management or ETL processes.
Experience in banking and/or accounting environments.
Basic understanding of Spark/Scala.
Familiarity with cloud platforms (AWS).
Why Join Virtusa
Work in a multicultural global team with exposure to top-tier financial clients.
Be part of a company recognized for its innovation and digital excellence.
Enjoy a flexible, hybrid work model with professional growth opportunities.
Competitive compensation and a collaborative culture that values learning and impact.
Qualification
ollaborative culture that values learning and impact.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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