IMS Production Support L2

Kuala Lumpur, Kuala Lumpur, Malaysia
IMS Production Support L2 - CREQ149539
Excellent team working skills with understanding the run time situation towards resolutionResponsible for monitoring the Production Status and ensure the process works as expected; handle customer communication around production issues.Manage the pipeline of support work and ensure on-time delivery.Respond to tickets, alerts/escalations relating to any failures on the application platform.Perform root cause analysis and identify and implement corrective and preventive measuresBe available on call (on rotation) in a support role.Develop risk identification checklists based on historical information and knowledge accumulated from similar previous programs/projects and from other sources of information.If needed, Participate in Adhoc query, data analysis, and building Adhoc report.Excellent communication skills and the ability to work in a fast-paced, team environment.
Primary Location
Kuala Lumpur, Kuala Lumpur, Malaysia
Job Type
Job Posting
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