Colombo, Western Province, Sri Lanka
QA - CREQ153126
Job DescriptionExperience in leading / managing IVR projects in terms of both Manual & Automation Testing.Expertise in IVR Natural Language Understanding (NLU) & Intelligent Contact Management (ICM) Testing.Knowledge on Computer Telephony Integration (CTI).Understanding on how API works and integration between IVR NLU Speech engine.Experience working on Customer Service Representative portals.Hands on experience with Agile testing methodology.Experience working with Databases (IVR specific DB tables, Backend Architecture etc.)Test planning and test strategy for both manual & automation.Test Designing and Framework creation based on the call flows.Excellent communication and interpersonal skills as this role will be working with different business stakeholders and tech teams.Defect Management/Handling Triage with Technical & Vendor teams.QA Tracking & Status reporting for both Manual & Automation to Executive teams and different business stakeholders.Experience handling multiple client stakeholders & vendor teams.Ability to learn things quickly and propose innovative solutions.Automation test scripting & execution with Hammer Call Master and analyze the failures independently.Analyze requests from the internal and business teams and perform feasibility for automation.Ability to understand existing automation scripts and perform required updates based on new changes.Ability to drive User Acceptance Testing (UAT) with business teams and direct them whenever needed.Experience with Production Deployment support activities. Root Cause Analysis on Production issues and derive next steps.
Primary Location
Colombo, Western Province, Sri Lanka
Job Type
IAT-Test Automation
Job Posting
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