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Job description
We are seeking a proactive and technically skilled End User Compute (EUC) Engineer to manage and optimise our macOS and Windows device environments. The role focuses on the full lifecycle management of endpoints, ensuring security, stability, and performance through effective provisioning, patching, and configuration management.
You will leverage tools such as JAMF and Microsoft Intune to deploy and maintain devices, validate driver compatibility, and perform rigorous testing to ensure a seamless user experience.
Key Responsibilities & Accountabilities
Provision, configure, and deploy macOS and Windows laptops using JAMF and Intune.
Manage device compliance, patching cycles, and software updates across the organisation.
Ensure drivers and firmware are current and compatible with supported OS versions.
Conduct thorough testing of updates, configurations, and new deployments to minimise disruption.
Monitor and report on device health, performance, and compliance metrics.
Collaborate with Service Desk and Infrastructure teams to resolve escalated incidents.
Maintain up-to-date documentation on processes, configurations, and troubleshooting guides.
Provide technical support for end users, including hardware, application, and connectivity issues.
Participate in continuous improvement initiatives to enhance EUC service delivery.
Package and automate software installations via the company portal to streamline deployment and ensure consistency.
Qualification
Skills & Abilities
Proven experience managing macOS devices with JAMF Pro.
Strong working knowledge of Microsoft Intune and Windows device management.
Familiarity with driver lifecycle management and hardware compatibility validation.
Scripting proficiency in PowerShell, Bash, or equivalent for automation and reporting.
Understanding of endpoint security, compliance, and patching best practices.
Excellent problem-solving, troubleshooting, and analytical skills.
Strong communication and documentation skills with attention to detail.
Knowledge & Experience
JAMF Certified Admin or equivalent certification.
Microsoft Intune / Endpoint Manager certification preferred.
ITIL Foundation or equivalent service management knowledge
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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