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Evaluate Content:
- Assess responses for accuracy, relevance, helpfulness, language usage, and alignment with user intent.
Review and Compare Content:
- Conduct research & fact-checking by comparing response with other generally available sources (ex: Google search, social media, 3rd party materials) and identify key differences and trends,
- Conduct side-by-side comparisons and identify key differences between responses.
Rate Content:
- Rate and stack rank responses
- Provide clear reasoning while ensuring adherence to guidelines
- Ensure consistency in rating decisions
Undergraduate / Masters or comparable experience
- Knowledge of established guidelines and best practices for content rating.
- Experience in evaluating and comparing content from different sources.
- Awareness of privacy policies, copyright guidelines, and industry regulations.
- Work experience that is inclusive of journalism, literature, educators, writing, Linguistic, instructional designing or other comparable experience
- Research skills to evaluate content accuracy and identify trustworthy sources.
- Analytical skills to assess content factuality, relevance, and alignment with user intent.
- Critical thinking skills to identify biases, inconsistencies, and limitations in AI-generated responses.
- Attention to detail to review content for grammar, style, and adherence to ethical/legal standards.
- Communication skills to provide clear and constructive feedback.
Assess Quality:
- Identify one or more user intent from the provided prompt and review if the responses are aligned with the user's primary intent
- Identify potential biases, inconsistencies or contradiction within responses
Improve the Model:
- Identify limitations
- Create high quality training data
- Provide constructive feedback to the team on how to improve Quality
- Provide guidance and clarification to other raters, conduct training sessions
- Participate in training and rating calibration exercises
- Collaborate with project teams to refine quality assurance model
- Undergraduate / Masters or comparable experience
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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