IMS Production Support L2

Kuala Lumpur, MY
 

IMS Production Support L2 - (CREQ149539)

Description

Excellent team working skills with understanding the run time situation towards resolution
Responsible for monitoring the Production Status and ensure the process works as expected; handle customer communication around production issues.
Manage the pipeline of support work and ensure on-time delivery.
Respond to tickets, alerts/escalations relating to any failures on the application platform.
Perform root cause analysis and identify and implement corrective and preventive measures
Be available on call (on rotation) in a support role.
Develop risk identification checklists based on historical information and knowledge accumulated from similar previous programs/projects and from other sources of information.
If needed, Participate in Adhoc query, data analysis, and building Adhoc report.
Excellent communication skills and the ability to work in a fast-paced, team environment.

Primary Location

: MY-14-Kuala Lumpur

Schedule

: Full Time

Employee Status

: Individual Contributor

Job Type

: Experienced

Travel

: No

Job Posting

: 17/11/2022, 1:28:40 PM
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