Consultant - (CREQ148553)
Skill: Production Support Analyst
Role / Tier: Consultant/Tier 3
To work within Financials operations team understanding the large picture and provide excellent Support to Business Users on Critical Business Issues
To ensure our client's issues are resolved within defined SLAs (Service Level Agreements) and meeting their expectations
Leveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solutions
Detailed analysis of new issues and documenting associated fixes, along with training other colleagues in support team
There is a lot of scope for developing new tools and scripts to assist the team, automate and reduce manual effort
Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management
Build extensive business and application knowledge required for supporting client facing applications
Diagnose and resolve application issues to ensure optimal performance and usability
Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact
Provide root cause analysis with recommendations for improvements
Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions
Interface with clients and other technology teams to provide governance and control around the production environment
Manage / Drive outage calls and significant incidents; coordinate communications financial controllers and IT groups
Act as a primary escalation/communication point between Application development teams and Business Units
Strong in Unix, Database, Autosys, ITIL Practices, Java, Automation (Strong Shell Scripting, Python).
Strong coding/scripting skills: Python / Perl / Shell
Deep understating of Database Concepts, SQL Queries and Database Performance
Strong debugging and problem-solving skills
Good understanding of Infrastructure (Windows/Unix), Networking concepts and protocolso Exposure to highly Distributed, High availability, Fault tolerant Systems
BE or BTech or MCA or Any other bachelors Degree with four years of relevant experience.
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.