IMS Service Desk Analyst L2

Chennai, TN, US

IMS Service Desk Analyst L2 - (CREQ144265)


Implement IT SNOW CSM development & Integration plans and processes to meet business requirements for new and revised SNOW CSM
GSConnect system and programs
Support project management by preparing progress reports and status of key milestones for SNOW CSM GSConnect development &
integration projects
Prepare code or modify SNOW CSM GSConnect components based on design specifications, while adhering to defined programming
standards, structured coding techniques and development methodologies
Conduct code reviews, identify potential issues and provide feedback for appropriate revisions
Plan and implement steps to create interfaces between major systems
Perform maintenance and problem resolution on single or multiple applications or interfaces
Identify opportunities for improving SNOW CSM GSConnect functionality and performance issues by working with customers and architecture
Coordinate, design and maintain a test environment, including data customization (i. e. aging, creation, manipulation, extraction, etc. )
Select and apply appropriate tools to manage test processes, validate results and perform various levels of testing appropriate to the
Develop test deliverables in line with pre-defined areas of quality control (i.e. test planning, test preparation, test execution, defect management
and test reporting), including building definitions, specification requirement decomposition, and requirement matrices
Determine test cases, conditions, checklists, decision tables, systems controls and auditability checks
Oversee and facilitate the test process including structuring, facilitating or participating in reviews and inspections
Resolve and analyze issues in day-to-day delivery and implement practices for IT SNOW CSM GSConnect development & integration focusing
on increasing effectiveness and efficiency
Provide support on issues and problems from less experienced new team members, provide direction and guidance as needed.
Identify the scope for automations to improve PerformanceProductivity of instanceSupport Team

Primary Location

: IN-TN-Chennai


: Full Time

Job Type

: Experienced


: No

Job Posting

: 09/09/2022, 7:18:27 AM
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