Senior Consultant

Bangalore, KA, IN
 

Senior Consultant - (CREQ144690)

Description

Role Description:
This position is based in Bangalore Work on Late shifts ending at 10PM IST and Sunday weekend on call (approx once a month)
To work within Financials operations team understanding the large picture and provide excellent Support to Business Users on Critical Business Issues
To ensure our client's issues are resolved within defined SLAs (Service Level Agreements) and meeting their expectations
Leveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solutions
Detailed analysis of new issues and documenting associated fixes, along with training other colleagues in support team
There is a lot of scope for developing new tools and scripts to assist the team, automate and reduce manual effort
Primary Responsibilities:
Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management
Build extensive business and application knowledge required for supporting client facing applications
Diagnose and resolve application issues to ensure optimal performance and usability
Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact
Provide root cause analysis with recommendations for improvements
Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions
Interface with clients and other technology teams to provide governance and control around the production environment
Manage / Drive outage calls and significant incidents; coordinate communications financial controllers and IT groups
Act as a primary escalation/communication point between Application development teams and Business Units
Required Skills:
Strong coding/scripting skills: Python / Perl / Shell
Deep understating of Database Concepts, SQL Queries and Database Performance
Strong debugging and problem-solving skills
Good understanding of Infrastructure (Windows/Unix), Networking concepts and protocolso Exposure to highly Distributed, High availability, Fault tolerant Systems
Nice to Have
GIT / Jenkins / Ansible / Grafana
Splunk / Prometheus/ Loki
Agile methodologies (Scrum, Kanban)o Familiarity with Java and web/client-server applications
Familiarity with the principles of System/Site Reliability Engineering (SRE)
Familiarity with enterprise tools such as AppDynamics, Grafana, Splunk, Dynatrace

Primary Location

: IN-KA-Bangalore

Schedule

: Full Time

Employee Status

: Individual Contributor

Job Type

: Experienced

Travel

: No

Job Posting

: 08/09/2022, 12:09:42 PM
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