Lead Consultant - Nice Engineer / Genesys

Pune, MH, IN
 

Lead Consultant - Nice Engineer / Genesys - (CREQ125485)

Description

Education: B. E. / B. Tech/ M. E./ M.Tech/ B.Sc./ M.Sc./ BCA/ MCA (prefer IT/ CS specialization)
Certifications, If Any: Not Mandatory
Experience Range: 4 - 8 years
Mandatory skills:
Experience in IT /ITES working in a production environment
Experience in Nice Engage, IEX, Avaya, Genesys, IVR (Avaya Experience Portal) etc
Experience in L3 Production support
Tech Skills - Nice Engage, Nexidia , IEX WFM, Genesys, SQL
Communication skills
Analytical skills
Expertise in Contact Centre systems
Ability to analyse and provide root cause analysis

Primary Location

: IN-MH-Pune

Schedule

: Full Time

Job Type

: Experienced

Travel

: No

Job Posting

: 02/08/2022, 10:21:25 AM
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