Senior Consultant - (CREQ135248)
Ready to put your expert software development skills to good use supporting innovative technology projects? Interested in having a diverse suite of clients and a team that cares about your growth? Join Virtusa!
7+ years of IT experience.
5+ years in developing and deploying SFDC solutions including Apex and Lightning (Aura and LWC) development
Full understanding of use cases related to functionality for multiple interaction channels (communities, mobile, phone, email, web, chat, SOS/video channel, and social media. )
In Depth understanding of cases and other areas such as Service Contracts, case management, entitlements, Milestones, Communities, Live Agent, and Knowledge base.
Developed solutions using Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
Experience with Service Cloud, Knowledge, Live Agent, Customer Community, Chatter and understanding web services API
Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
Full understanding of Security Model, Data Model.
Evaluate JIRA tickets/ Epics/User-stories to convert functional requirements to technical requirements.
Service cloud consultant certified (non-Mandatory).
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 37,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.