Senior Consultant

Toronto, ON, CA

Senior Consultant - (CREQ131225)


Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business stakeholder requirements and supports the desired customer experience. Processes may be related to but are not limited to fulfillment, operations, services, sales, etc.
Leads or participates in defining the change communication plan designed to positively influence or change behaviour develops tailored messaging; and identifies appropriate distribution channels.
Develops and documents processes, procedures, etc. and or end user materials.
Assists with the documentation of end user materials. Assists with training and transition of processes and tools templates to appropriate process owners.
Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
Streamlines, simplifies and continuously improves existing processes.
Documents processes including, but not limited to, process flows, playbooks, etc. for vetting, communicating, and implementing processes with stakeholders.
Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.

Primary Location

: CA-ON-Toronto


: Full Time

Job Type

: Experienced


: No

Job Posting

: 17/06/2022, 6:07:39 PM

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